TERMS & CONDITIONS

Last Updated: [11.05.2026]
Welcome to the website of Tema Susam, a brand of Napas Global Food Industry Co. (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [www.temasusam.com] (the “Website”).
By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please discontinue use of the Website.

1. Website Purpose

This Website is provided for informational and commercial communication purposes. It is intended primarily for business-to-business (B2B) customers, partners, and professional buyers.

All information presented on this Website is subject to change without notice.

2. Eligibility

By using this Website, you confirm that you are at least 18 years old and legally capable of entering into binding agreements under applicable law.

If you are using this Website on behalf of a company, you confirm that you have the authority to bind that company to these Terms.

3. Products and Information Disclaimer

We aim to ensure that all product descriptions, specifications, certifications, packaging information, and technical details are accurate. However, we do not guarantee that all content is complete, current, or error-free.

Product visuals are for illustrative purposes only and may differ from the actual product or packaging.

We reserve the right to update, modify, or discontinue any product or service at any time without prior notice.

4. Quotations, Orders, and Agreements

Any quotation, offer, or price shared through the Website or via our communication channels is non-binding unless confirmed in writing by the Company.

Orders are only considered accepted when confirmed in writing and/or when an official proforma invoice, contract, or written confirmation is issued by the Company.

Unless otherwise stated, quotations may be subject to limited validity periods.

5. Pricing and Payment Terms

Prices displayed on the Website, in catalogs, or promotional materials are for reference purposes only and may change depending on market conditions, raw material costs, freight, and currency fluctuations.

Payment terms will be agreed upon separately and confirmed in official commercial documents such as quotations, invoices, or contracts.

6. Shipping, Delivery, and Risk Transfer

Delivery schedules provided by the Company are estimates unless explicitly guaranteed in writing.

Shipping terms and risk transfer shall be determined according to the agreed Incoterms stated in the quotation, contract, or invoice.

The Company shall not be responsible for delays caused by customs, port congestion, carrier delays, force majeure events, or other circumstances beyond our control.

7. Quality, Inspection, and Claims

The Company maintains quality control processes and traceability systems. However, the Buyer is responsible for inspecting products upon receipt.

Any claims related to missing goods, damaged packaging, quality issues, or incorrect deliveries must be reported in writing within a reasonable time after delivery, supported with evidence such as photos, batch numbers, and shipping documentation.

Claims submitted after this period may not be accepted.

8. Intellectual Property Rights

All content on this Website, including but not limited to text, designs, logos, trademarks, images, graphics, product names, catalogs, certificates, videos, and documents, is the property of Napas Global Food Industry Co. and/or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially exploit any content without our prior written permission.

9. Use Restrictions

You agree not to:

Use the Website for unlawful purposes
Attempt to gain unauthorized access to the Website or servers
Disrupt Website performance through hacking, malware, or automated attacks
Copy or scrape Website content for commercial use without permission
Misrepresent the Company, its products, or its services

We reserve the right to restrict or block access to the Website for any violation of these Terms.

10. Confidentiality

Any communication, quotation, documentation, or commercial information shared by the Company may be considered confidential unless stated otherwise.

You agree not to disclose such information to third parties without our written consent.

11. Third-Party Links

This Website may contain links to third-party websites. Such links are provided for convenience only.

We do not control or endorse third-party websites and are not responsible for their content, security, privacy practices, or services.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, store, and process personal data.

13. Disclaimer of Warranties

This Website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or complete accuracy of the content.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of Liability

To the maximum extent permitted by law, Napas Global Food Industry Co. shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

The use or inability to use the Website
Reliance on Website information
Delays or interruptions in Website operation
Viruses or harmful elements transmitted through the Website
Unauthorized access to Website data or communications

Your use of this Website is entirely at your own risk.

15. Force Majeure

The Company shall not be held liable for failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

natural disasters, pandemics, war, terrorism, strikes, government actions, customs restrictions, transportation disruptions, power failures, supply shortages, or internet outages.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon being published on this Website.

Your continued use of the Website after such changes constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Türkiye, unless otherwise required by mandatory applicable law.

Any dispute arising from these Terms or the use of this Website shall be subject to the exclusive jurisdiction of the competent courts of [Ankara], Türkiye.

18. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Tema Susam – Napas Global Food Industry Co.
Address: [Malikoy Anadolu OSB 17.Cad No:21 Sincan, Ankara /TURKIYE]
Phone: +90 312 544 44 39
Email: acc@temasusam.com
Website: www.temasusam.com